Product return & reimbursement
INFORMATION ON THE RIGHT OF WITHDRAWAL FROM THIS AGREEMENT
In line with the applicable law, you shall be entitled to withdraw from this agreement - without giving any reason - within 14 days.
In line with the applicable law, you shall be entitled to withdraw from this agreement if your goods have been purchased for private use, not related to any business (i.e. for an individual, not for a company).
The deadline for withdrawal shall expire 14 days upon the day on which you came into the goods or on which a third party other than the carrier specified by you came into the goods.
In order to exercise your right of withdrawal, you must notify us (Grupa Sterion Sp. z o.o., al. Niepodległości 58, 02-626 Warszawa, POLSKA / POLAND) of your decision to withdraw from this agreement by way of an unequivocal statement (for example, by a letter sent by mail, fax or e-mail). Our e-mail address is as follows: email@example.com.
You can use the model withdrawal form, but this is not mandatory.
Download the product return form (PDF)
To meet the deadline to withdraw, it is sufficient for you to send us information on the exercise of your right of withdrawal prior to the expiry of the withdrawal period.
If you withdraw from this agreement, we shall reimburse all the payments received from you, including costs of delivery (except for additional costs derived from your choice of delivery method other than the least expensive standard delivery method offered by us), immediately and in any event no later than 14 days from the day on which we have been notified of your decision to exercise your right of withdrawal from this agreement. We will make your reimbursement using the same payment method which you chose in the original transaction, unless you have explicitly agreed otherwise; in any event, you will not incur any costs in relation to your reimbursement.
We may withhold your reimbursement until we have received the item or until we have been provided with the proof of its return, whichever is the earlier.
Please send back or hand over the item to us immediately and in any case no later than 14 days from the day on which you have notified us of your withdrawal from this agreement. The deadline is met if you send back the item prior to the expiry of the 14-day deadline.
You are accountable for any diminished value of the item resulting from its use other than was necessary to establish the nature, characteristics and operation of the item.